Customer Stories

Unique Pools, Spas, & Billiards takes pride in providing excellent customer satisfaction, and we appreciate hearing about your experience with us. Please take a few minutes to browse through our customer reviews to see what some of our clients have said about their experience with Unique Pools, Spas, & Billiards.

Best place to get your spa. Customer service is the best and all the staff will help you to get your spa up and running. Delivery service is number one, very friendly guys.

Hector O.

I asked my daughter to drive me to Unique all the way from The Villages to pick out my spa. I am so thankful that I did! I talk very slow as I am getting older but Steven was very patient and kind. Thank you all for your hard work.

Marianne T.

I bought a pool today♥️Rob and Steve were awesome....they help me pick a fantastic pool. Very helpful......if your in the market for a new pool or spa definitely the place to go.

Melany D.

My wife and kids shopped around multiple places for a hot tub. For whatever reason, maybe it is because I am black and my wife is Dominican but we were ignored and not given information at any of the other places we had been to. We came here after visiting three places and even though the sales people were busy with at least six different customers we were greeted, and explained more than my wife or I had ever known about spas and hot tubs. They have options as cheap as three thousand and as high as fifteen thousand. We picked one out and love our five thousand dollar hot tub with LED lights and strong jets for my wife's back.

P.S. My wife overheard a bald guy yelling at the young sales man behind the counter and saying he was going to leave bad reviews if he didn't get him free stuff. C'mon man the world has gone mad. Call me if you need a reference I swear it. Thank you Unique.

D’Andre W.

Great group of people to deal with! Excellent from start to finish! Highly recommend

Michelle W.

The store has friendly, knowledgeable, and extremely helpful employees. We had excellent service from Hank who sold us our Bullfrog Hot Tub and we were so pleased that we have referred friends. I recently called for some advice on spa chemical update and Stephan was so helpful and outlined exactly what to do. I will continue to refer friends to this customer friendly company!

Kathryn S.

I can’t say enough about Unique in Orlando. Had a back fusion 20 years ago and Steven recommended a Bullfrog Spa. I have had it for a year and probably use it 4-5 times a week. My life is so much better due to its use. Ask for Steven, great guy and so knowledgeable. Best purchase I’ve made in a very long time.

Micheal G.

Need a pool, right here. We had ours installed. We were lucky enough to have it 24 inches under ground. Burried.

This is the way to go, I had previously inground pool in my 1st house and yes, that's nice. But expensive. And today, for this expense, you can get a.......jacuzzi. Not a 24ft x 54 inch. Custom installed

Staurt G.

Kharay delivered our product he was amazing telling us about everything very informative.....thank you...Kharay

Linda K.

Steven was very friendly, knowledgeable and a very helpful person. Wonderful personality. I feel very comfortable in purchasing from him

Deb W.

Nice selection with friendly and helpful staff with quick delivery and set up.

James C.

I had the pleasure of meeting Norman and Robert today! Absolutely the kindest and easygoing business owners you will ever meet! They are firm but very fair, and absolute pleasure to deal with!

Timothy L.

Unique Pools Spas & Billiards has been a most accommodating company to deal with from information seeking, to sales, to delivery. Steven our sales person was very pleasant and polite and very knowledgeable about every product in their warehouse and answered our questions thoroughly. After I making a deposit on our custom spa, the company held our spa for a good six months while our patio site was being constructed and then with just 3 days notice they delivered our spa in the hours before our screen cage was to be constructed. When we discovered that our spa had been placed down just 3 feet from where it needed to be, Steven was able to send out Mitch and CJ to move and turn the spa, all in the late afternoon on New Years Eve as we were setting up for a party. These young men were as polite, pleasant and patient as could be, despite the holiday when they may have needed to be somewhere else. Kudos to the staff at Unique PSB in Orlando.

Ariana L.

Unique has great selection, customer service and delivery! You will not find better prices! I highly recommend them!

Patricia L.

I have had my Bullfrog spa for over a year now, I sometimes use it twice a day and LOVE IT!!!, but the real good news I have share is about the service that I have received from Unique has been spot on. My tech’s name is Dave Harrison, he gives great service and explains exactly what has is going on. The folks at Unique respond fast and make you feel like you made the right choice.
I do read the feedback out there…its help me decide.

Jeff S

Lorenzo did a fine job of taking care of a valve problem I had with my Marquis spa. Efficient and correct.

James R.

I recently started hot tub shopping and shopped locally and online. Sadly most other stores were all small and had a 6-8 week delivery time frames after ordering. I wanted a hot tub right away and so I luckily found UNIQUE's huge showroom in Orlando. The area is not the greatest but the showroom is. The choices for hot tubs blows the competition away and they clearly have mastered the Hot tub sales experience. Norman, Lorenzo and Dustin all were amazing to work with. I ended up with a Bahama Ocean Breeze. After a problem I encountered with my birdcage contractor the staff at Unique Pools and Spas went above and beyond to help me deal with this issue with my electrical contractor and over the phone saved the day with their guidance and help. They literally saved me thousands of dollars. The Hot Tub was ordered and the delivery was less than a week later. The delivery crew was amazing and Dustin took great care with my yard and plants and even removed our gutter system to get the hot tub on the porch without any damage to my plants. (it was a tight fit). After shopping for weeks and online I am so happy I found Unique and made the hour drive to Orlando. I would NOT buy my hot tubs or pools and chemicals Anywhere else!! Highly recommend. I live in the Villages - free delivery!

Julia F.

We are truly happy with our new swim spa and the service and respect we received from Norman and his crew at Unique. We so appreciate being treated as a valued customer, they are very helpful, professional, and just plain good people. Thanks for making my Vietnam veteran husband feel honored and appreciated for his service to his country. We both highly recommend Unique.

Patricia A.

Very though, Steve explained ever detail and comparison on pools.

Myra O.

Loved this experience top to bottom. Great, knowledgeable sales staff, great delivery team, great maintenance staff. Definitely recommend this place. Get your spa from them and have fun!

Sean G.

If you are looking for a company that is honest, caring, and goes above and beyond this is the one for you. Norm and Robbie run a quality customer service friendly shop! From helping us find the right spa for our home, to their delivery guys ( his crew was great), to their recommended electrician for hook up! Norm helped us get a great deal and were on point with all of the deadlines to make this happen. Very happy and great overall experience!

Mike H.